Participant terms and conditions

Before participating in any Ballina Kayaks tours or hiring any Ballina Kayaks equipment, you will be asked to acknowledge and agree that you have had sufficient chance to read and agree to these terms and conditions and that you agree to be bound by them.

All participants

All bookings are deemed tentative until payment has been received or credit card details provided to secure the booking.

All paddlers must be aged twelve years and over unless approved in advance by Ballina Kayaks.

All participants must read, complete, and sign the Ballina Kayaks Participant Documentation prior to taking part in any activity. Where a participant is less than 18 years of age, a parent or guardian should complete the paperwork on their behalf.

Ballina Kayaks will not allow anyone under the influence of alcohol or drugs of any kind to participate in our activities.

All participants must wear an Australian Standards approved level 50 (previously PFD type 2) lifejacket at all times while on the water.

All participants must wear shoes at all times.

All users of Ballina Kayaks equipment have an obligation to do so in a safe and responsible manner, having regard for their passengers, other vessels and their occupants, and swimmers.

All participants must inspect all of their own equipment and all equipment hired from Ballina Kayaks prior to any activity to ensure that it is functioning properly.

Kayaking activities are dependent on the weather. Ballina Kayaks reserves the right to decline or cancel a kayak tour or kayak hire at any stage based on current weather conditions and forecasts, irrespective of the participants perceived skill level.

Ballina Kayaks understands that sometimes it may be necessary for you to change the date of your booking or cancel it altogether. However, unless there is sufficient notice we will have already turned other people away and paid for essential items. Therefore, no refund can be given if you fail to show up for your booking without prior notice. Alterations or cancellations made within 48 hours of the scheduled start time of your booking will incur a fee equal to 50% of the total cost of the booking. Alterations or cancellations made up to 48 hours before the scheduled start time of your booking are free of charge.

Hirers only

The hirer accepts full responsibility for returning all equipment hired under this agreement in the original pre-hired state and agrees to authorise Ballina Kayaks to charge the credit card provided for the cost of returning the equipment to its pre-hired state. Damaged or lost equipment shall be repaired whenever possible and replaced if necessary.

All hired equipment must be returned clean, otherwise a $20 cleaning fee per kayak will be charged. The hirer authorises Ballina Kayaks to deduct this amount from their credit card.

Hired equipment returned late will incur the applicable charge for the additional hire period. The hirer authorises Ballina Kayaks to deduct this amount from their credit card.

Ballina Kayaks reserves the right not to load a kayak onto a vehicle where to do so would be considered unsafe or illegal. It is then the hirer’s responsibility to ensure that all craft loaded onto their vehicle are done so safely and within the law.

Hirers of Ballina Kayaks equipment are responsible for familiarising themselves with the area’s tides, currents, marine hazards, weather patterns, safety issues and permit requirements for protected areas.

Ballina Kayaks equipment must only be used during daylight hours. The hirer will not allow Ballina Kayaks equipment to be used at night.

The hirer will not allow Ballina Kayaks equipment to be used in the area shaded yellow on the map below. This includes anywhere on the Richmond River downstream of the Ballina RSL Club (which is clearly visible at the water’s edge), anywhere on North Creek downstream of Cawarra Park, and anywhere offshore.

Ballina Kayaks Off Limits Area